Terms of Service

1. What Sys does

Sys places phone calls on your behalf using an AI voice agent. You describe a task, Sys calls the number you provide, pursues that task, and reports the result back to you in the app and, if configured, on WhatsApp.

2. Your responsibilities

You must only request calls that are lawful, made in good faith, and that you are entitled to make. Do not use Sys for harassment, spam, marketing calls, impersonation of another real person, emergencies, or any call that would be unlawful for you to make yourself.

You are responsible for the accuracy of the numbers you provide and for the content of the objectives you submit. The AI agent identifies itself as an assistant calling on your behalf and will confirm it is an AI if asked.

3. Calls and recordings

Calls are processed by our voice infrastructure partners and may be recorded, transcribed, and analysed to produce your result. By requesting a call you consent to this processing of your request and instruct us to place the call.

4. Credits and payment

Calls consume credits. Credits are consumed when a call is successfully started; if a call fails to start, the credit is returned. Credits are not redeemable for cash. Purchased credits are non-refundable except where required by law.

5. No guarantee of outcome

Sys makes a best effort to complete your task, but we cannot guarantee that the other party will answer, agree, or provide accurate information. The result screen reports what actually happened on the call, including failures.

6. Acceptable use and suspension

We apply usage limits to keep the service safe and may suspend accounts that abuse the service, attempt to defraud others, or violate these terms.

7. Liability

Sys is provided as is. To the maximum extent permitted by law, our liability is limited to the amount you paid for unused credits. Nothing in these terms excludes liability that cannot be excluded under UAE law.

8. Changes and contact

We may update these terms as the service evolves; material changes will be announced in the app. Questions: contact the team through the app.